DEP 3 Day Notice for broken water line

We understand that receiving a New York City DEP (Department of Environmental Protection) violation or notice can be a confusing and anxiety-provoking experience. As always, we’re here to answer your questions and provide immediate response 24 hours a day, 7 days a week. Our staff is available after hours as well as on the weekends to provide you with a free estimate.

We are best known for our competitive pricing and over 95 years of experience working in Brooklyn, Queens, Manhattan and the Bronx.  Call us for our professional and reliable services on all of your NYC DEP violation and notifications.

Explanation of NYC DEP violations and notices

Three Day Notice: The New York City DEP issues a Three Day Notice due for a leaking water main. DEP is made aware of a water leak, when water is seeping out of the ground on a public street or property, when there is a sink hole in the roadway or on property, when there is water coming into the house from the foundation wall. A prompt repair is necessary to prevent future damages, and the DEP may take more drastic action if the leak is creating an emergency situation. They may also extend the time period of the notice at their discretion. At Harris, we’re always on hand to answer questions or repair any leaks to quickly address these sorts of infractions.

Reason for 3 day notice Source of the leak Preparation for new water line

Ten Day Notice: Most often the DEP issues a Ten Day Notice in response to the termination of water service following an emergency or a failure to respond to a previous notice. The property owner is required to respond to the DEP; a lack of response can result in the DEP returning to the site and permanently cutting off the service in question. Any Ten Day Notice will also come with a $500-$1000 charge that will appear on a future water bill. The DEP charge is a result of the work performed while excavating the roadway to turn off your water service, where this may seem like a lot of money it is actually a fraction of the actual cost to complete the work.

DEP 10 Day Notice DEP turns off water as a result

DEP Cease and Desist Order: All Cease and Desist Orders from the DEP are meant to address severe cases pertaining to malfunctioning sewers. In these situations, often roadway wash-outs, undermines, and other destruction can occur. It’s important for you to call on a team of licensed professionals to address these matters, as failing to do so can be both dangerous and costly.

Roadway sinkhole Repairing the broken pipe

What to do if your 3 day notice was issued in error?

The DEP is accurate 99% of the time when assessing and issuing a Three Day Notice however, it is possible that the most experienced, knowledgeable and professional DEP employees may misread a situation.

If the contractor you have hired to satisfy your violation determines that the notice was issued in error and the leak is not from your water main pipe, you are still obligated to pay the contractor for their expenses incurred while determining the leak.  The contractor will also assist you in following the necessary steps in filing your claim with the NYC DEP.

  1. The contractor will immediately contact DEP to make an onsite visit and confirm that the violation was issued in error.
  2. You must file a claim with the office of the NYC Comptroller.  You can obtain this form here or go directly to the NYC Comptroller website and obtain the form yourself.
  3. It is important that you stay in contact with the Comptrollers regarding your claim, we highly advise that you stay on top of this matter to get your claim filed in the most reasonable time frame.

Watch our step by step video on the water main installation process here

Harris Water Main and Sewer is a well established company and I would highly recommend them because:1. By far the best prices 2. Customer service that actually services the customer 3. Expert knowledge of their craft4. Delivering on every item quoted on contract in a timely and efficient manner 5. AN ACTUAL COMPANY (Not a bunch of independent contractors)After getting several quotes, opinions and assessments, there was no question to which company to choose to remedy our situation. I will strongly recommend Harris to any and all that finds themselves in the same predicament as we were inread more
Eric Williams
Eric Williams
06:50 08 Jun 19
I wanted to take the time to write this review for Harris Water main. I appreciate them resolving my water main and fire sprinkler issue after a frigid winter. They were able to complete the work efficiently and I trusted the workers inside and out of my house.I appreciate the most that they were able to work with me financially and understood the crisis my issue was giving me. The management was great in that aspect and the phenomenal ladies in the office were extremely personable and a true breath of fresh air every time I walked in the office. I would recommend them to anyone in need and hopefully I won't need them anytime soon but I would 100% use their services again. Appreciate you all and keep up the great work!read more
Donald Daal
Donald Daal
12:56 12 May 19
Found out my sewer was broken and needed emergency repair. Called Harris after receiving 4 referrals, seems that everyone I asked pointed me in this direction. They gave a competitive price, completed the work quick and very professional.
Anthony Stanow
Anthony Stanow
14:58 02 May 19
Recently had to deal with a broken sewer for my elderly parents after receiving a city violation. Harris came in and did not try to sell me an entire new sewer like others. They were professional, very fairly priced and got the job done quickly!read more
charity sloan
charity sloan
17:11 18 Apr 19
Recently became aware of a sinkhole in front of my house and determined that my sewer line was broken. I reviewed and met with a few companies to gain a better understanding of what was needed. I am happy to have met Mike Kayne from Harris. He was patient with all of my questions, didn't try and force me into a quick decision like others. And most of all he actually gave me a cost effective option to repair a section of my pipe which nobody else did. After further explaining the risk with this I decided to replace the entire sewer line but did feel a level of comfort just for the fact that Mike gave me the option. He also advised on all variables to take place during the installation process. One week later my new sewer is installed and running well!Thank you to Mike, Millie and the entire staff for handling my situation like professionals.read more
Adam Sacs
Adam Sacs
14:41 06 Apr 19
Harris gave us the best quoted price and delivered on time. They were quick and efficient. Would recommend all needing service and repair to give them a call!
Joann A
Joann A
17:24 20 Mar 19
Harry Water Main is an excellent company and does great work. If you have a water main break, look no further. They are fast and responsive.
Marc B
Marc B
18:27 05 Feb 19
Recently used Harris Sewer after my insurance company denied a claim for my broken sewer. They claimed the pipe was back pitched and not covered under warranty. I received several estimates from private firms who were all trying to either sell me an entire new sewer or trying to charge me an exorbitant amount of money.Finally I was referred to Harris who advised that they could repair just a section of the pipe if we were able to identify where the back pitch was located which was later provided by the insurance company.Long story short, the work was completed with a DEP inspection and all in one day. Thank you Harris Sewer!read more
David Oragano
David Oragano
01:32 05 Feb 19
I was on the brink of disaster two days ago when my water main cracked and water was leaking back into my house. I called Harris who calmly walked me through the process to completing the work and even better, had the worked completed the very same day. I really want to thank the entire staff for being so professional when I may have been excited and keeping composure. Thank you!!read more
Talya Bernhart
Talya Bernhart
23:01 23 Jan 19
Before I moved into my house in Brooklyn 5 years ago, the inspector advised me to replace the sewer and water lines going from the street to the house. (At that time, it still had the original lead water pipe from 1902, when the house was built!) I'm so glad that someone referred me to Harris. They did a most excellent, totally professional job. This is not one of those fly-by-night companies (so prevalent in Brooklyn) that are more intent on avoiding paying their business taxes than on doing a good job. It was amazing to see, but this company does this every day and they really know their stuff! I recommend them without reservation.read more
Shoshke-Rayzl Yuni
Shoshke-Rayzl Yuni
21:05 06 Jan 19
We had a broken sewer pipe. From the very beginning they were very professional. They came out and gave us a quote. They called to schedule a day for the job. They showed up on time and got the job done. They came back at a later date and repaved the road in front of our house. I was impressed when they followed up with a thank you for service and a copy of our full paid invoice. I did not expect this type of treatment. Usually after the job is done the consumer usually hears nothing from the business. Overall, I am satisfied with the job. I only pray that where they replaced will not have any future problems.read more
Djah Wyn
Djah Wyn
17:20 03 Jan 19
These guys were on point and worked on my property super quick. I had a main pipe coming from the street going into the property break down on a HOLIDAY 3 DAY WEEKEND. These guys filed for city permits asap and worked on my property efficiently. The whole team was very professional and courteous. If I ever need help again, I'll be reaching out to them for sure.read more
Leonardo Molina
Leonardo Molina
05:47 22 Dec 18
I received a 3 day notice from DEP and contacted Harris Water Main. They were recommended by a close friend that works with the city. Harris immediately put me at ease and said they would take care of everything. They got all the permits and did the work within the 3 days. I would definitely recommend Harris Water.read more
Aurea Zeiders
Aurea Zeiders
13:58 10 Oct 18
I was fairly upset when I got a 3-day notice from the city about my leaking water main, in fact i really didn't know what to do. I called my regular plumbers, but they said they weren't equipped to do this job. Thankfully they referred me to Harris. We quickly got an appointment scheduled for them to come out and take a look. Once I got the estimate and paid the deposit, they took over, getting all permits and applications, handling the 3-day notice, etc. I didn't need to lift another finger. The job itself was big and messy and loud, but I don't think there's any other way to repair something buried in the sidewalk and your driveway. I was impressed with their speed and efficiency. They got here first thing in the morning and the primary job was done before close of business. Two other crews came by in the following days to do the final repair on the road and my driveway. In all, getting the notice was super stressful and no one likes to pay a bunch of money out of the blue, but given that there was no way out except to fix it, Harris gave me a ton of peace of mind and took the job completely off my plate. I would definitely use them again.read more
Scott Alexander
Scott Alexander
17:12 09 Oct 18
When I got a three day notice from the city, I knew that I needed to find someone who could come ASAP to fix the issue or else the water would be shut off. I turned to Harris water main and Sewer contractors for help. They came within a few days to assess the site and the problem and sent a team to come fix it pretty soon. They finished the job pretty quickly and cleaned up any residue from the work and made it look just like before the construction took place. I am really grateful for Harris to be able to come as soon as they did and in doing such a great job.read more
Jeff Lin
Jeff Lin
14:58 30 Aug 18