A Cease & Desist notice is a violation issued to a property owner after the DEP has become aware that the sewer line is broken. When this happens, it is crucial to get in contact with a contractor providing emergency sewer services specific to NYC DEP Violations in order to resolve the issue quickly.
How does the DEP become aware of the sewer problem?
There are a number of ways that the DEP may become aware of a broken sewer line. The most common scenario is after a sinkhole has formed in the roadway. The city may become aware of the sinkhole after a neighbor reports the hole or if DOT maintenance becomes aware during a routine inspection.
Another common scenario is if a neighbor is experiencing sewage through the foundation wall. In most cases, the property owners begin to assume the responsibility, hires a plumber to inspect the sewer line and determines that their sewer line is fully functional and there is another cause of the sewage seeping through the wall. The next step is to contact the DEP to investigate the city sewer as well as neighboring houses.
What is the process when receiving a Cease & Desist?
DEP performs a thorough investigation which may include a dye test of the sewer line, as well as a camera inspection. In the case of sewage surfacing in a neighbor’s basement, the dye test is pretty straightforward. DEP will pour dye into the main house sewer line and wait to see if it shows up in the neighbor’s basement.
In the case of a roadway sinkhole, DEP will perform a camera inspection on the neighboring houses to determine whose pipe is broken, as well as providing the location of the broken sewer pipe.
Once the broken pipe has been identified the property owner is issued a formal Cease & Desist Notice. The violation notice requires the property owner to repair or replace the sewer line in a timely fashion. Our emergency sewer services for NYC DEP violations take immediate action so you stay within the time bounds of the Cease and Desist Notice.
What can happen if the violation is ignored?
If the violation is ignored the DEP may open the roadway and terminate the main water supply feeding the house. Shutting off the main water line will prevent any additional sewage from entering the sewer and avoid the existing conditions from worsening. The city may also issue a fine for not adhering to the violation notice.
What is the process of repairing the broken sewer?
Once you hire a Water Main & Sewer Contractor, they will immediately begin on your emergency sewer service for the NYC DEP Violation by applying for the proper permits. When on-site the contractor will begin excavating down to the existing sewer line. The exact location for excavation may differ pending the DEP findings.
Once the excavation has been protected with shoring boards the installation crew will begin preparing the hole for the new piping installation.
At the end of the emergency sewer repair, a new pipe is installed in preparation for the DEP inspection.
I received DEP 3-day notice for the broken water service line on late Friday. I was advised to call three Main Water companies. Harris came on Sunday on short notice and evaluated the work to be done. I was happy with their competitive price and the work was scheduled on Thursday. There were 4 workers on my project. They were very organized, each assigned a different task. They replaced the copper pipe from my house to the City Main Water on the street. The work was completed the same day. From a nervous 3-day notice to a brand new pipe, what a relief! I strongly recommend their service.read more
13:33 18 Aug 22
The team helped me so much. I have been installing sprinkler residential systems for over inside the house for over 10 years get an estimate and issue it to my customers. The crew was polite and professional, showed up on time and did great work. I just wanted to say how much they have helped me without any additional headaches. Happy to find this companyread more
18:21 10 Aug 22
5 stars!! I have had the opportunity to work with Harris and have been very satisfied with the work that they do. I will be sure to make them my first call for any plumbing or water main work I need done in the future
14:17 09 Aug 22
Harris's crew installed a new line from the water main in the street to the water meter in the house. The crew that performed the work arrived on time on the day of my appointment and completed sooner than I expected. Another crew resurfaced the site of excavation in the road on another day.I will say the water connection and resurfacing work were professional done and I'm very satisfied with Harris.A good neighbor had referred Harris to me, and having experienced their workmanship myself, I will not hesitate one bit to recommend them to anyone.Thank you.read more
13:59 02 Aug 22
Crews that performed the work were very professional, excellent clean up after every day, did a great job in containing construction debris outside the house. Could not have expected more what a great job from start to finish. Crew needs to be recognized for their professionalize.read more
19:08 02 Jul 22
I have hired the Harris Team and Mike Kayne in the past and was impressed with them. When it was time to install a new main water line for our new office, I didn't think twice about calling them. They offered a reasonable estimate for their services and agreed to work within our requested schedule. Their employees were highly polite and approachable in our conversations. Two of the team members (Franklin & Mike) have been with the company for over 25 years- enough said!read more
18:57 28 Jun 22
We have availed the services of Harris Water Main and Sewer Contractors in the past and had no complaints with them. When my husband decided to get a DEP approval to relocate our hydrant due to a new driveway and Harris was awesome! A few other companies didn’t even know what to do and said that it was not possible. Thank you to Jessica in the office and Lee K the engineer for getting this done!read more
16:31 15 Jun 22
If you are looking for a reliable company offering sewer line repairs, reach out to the Harris team. They have a great team that will deliver the perfect solution. Special thanks to Elvis for helping us along the way!
19:36 05 Jun 22
They have an extensively experienced team who know their job very well. Their observation and understating are so well that they were able to finish my water main installation in one day! I am very happy and satisfied with their water main installation work.read more
19:19 03 May 22
Undoubtedly the best one to hire for plumbing work! I must tell you that All Harris Water Sewer Contractors has an expert team for this work. I am happy that they delivered me more than my expectation they did a fantastic job and I am very satisfied with their service.read more
17:40 27 Apr 22
Harris only hire experts in their field. This is the key to their success. I assigned them the sewer pipeline and plumbing installation work and I am very satisfied with their service. The team including foreman Stanley was very cooperative and did their job very systematically and that is why they finished the task ahead of schedule. I would give them full five stars for their fantastic service.read more
19:59 25 Apr 22
I always wanted to look for a contractor who can do most of the water and sewer work for my new house construction so that I do not have to go to many people for various work of the house and after long research, I finally hired Harris Water & Sewer and they proved my decision correct. Everything was done in a well-coordinated manner. From plumbing work to fire sprinkler installation work, everything was done properly. I am feeling so relaxed now. All thanks to them.read more
18:54 21 Apr 22
We can't thank them enough for saving our day! We needed to have our sewer line replaced, and we did not know how to get started on the project. That is when we found Harris Water Main & Sewer Contractors. I contacted this company by phone, and they were able to come out the same day. They were professional, quick, and affordable. They got started quickly and completed the job for us in a timely manner. We would have never been able to get my main sewer line replaced without the help of these guys. They saved me and my family from moving into a hotel and they did it quickly. THANK YOU!!!read more
06:25 07 Mar 22
The Harris teamreally took pride in the work when working at my house, I was really impressed. When I called them, it couldn't have been more reassuring to know that they are licensed professionals and have over 100 years of experience on the job. They took care of my situation right away and the work was completed quickly. They were able to fix my sprinkler system under the roadway, while removing the city 3 day notice. I would definitely hire them again if needed.read more
12:45 02 Mar 22
Definitely use them again when needed. I was in need of a plumber to repair my sewer in the roadway, I didn’t even know this was my responsibility! I pulled up a list of contractors on my phone, I selected Harris Water and received a few bids. After 5 prices, they were not the cheapest and were not the most expensive. I decided to spend a few extra dollars on Harris due to my initial experience and happy I did it! Thank you to Elvis who managed the project, I appreciate all your help!read more
14:53 01 Feb 22
Very happy with their services. I called Harris plumbing who is their sister company, who then notified me that they do not dig and repair sewers. Harris Water came out, reviewed the layout of my house before issuing a formal price. The crew came out for work and was absolutely delighted with the professional service that we received. They were on time, competent, and their prices were very competitive. Highly recommend them.read more
15:37 25 Jan 22
If you are looking for a reliable, honest and affordable plumber then look no further. The team at Harris is my go-to company for all of these qualities. They've helped me out of many tough situations in the past, and I'm always happy to give them a call. Their plumbers are trustworthy, skilled, and efficient. They always do great work and always arrive on time. Strongly suggesting their services to everyone.read more
14:29 21 Jan 22
Perfect 5 stars rating!!! Harris Water Main & Sewer Contractors were able to repair my sewer with surprising speed. The fast response was only the start of their excellent service, though. They did an amazing job. Their workers were hands-on and really went out of their way to make sure I was satisfied, explained the process with the result. I'm extremely happy with the speed at which repairs were completed. Thanks a lot.read more
09:56 13 Jan 22
Quick service and excellent workmanship!!! I'm overwhelmed with the work that the Harris Water Main & Sewer Contractors team provided. We needed to have our sewer back before the rain and they completed their job in just five hours. They did a great survey, so if you're looking for quality work done quickly and properly, contact them. They did the job flawlessly, with quality workmanship and needless to say, we're all delighted with their work. Five hours... who knew it could be done so quickly! We will recommend this company to all our friends and familyread more
18:55 12 Jan 22
Commenting on their YouTube channel with all the great videos, I asked to have a sweatshirt from them to help represent the company. I fell in love with this company and I don’t even work for them, for them to send me something shows you how dedicated they are to keep the Harris name forever alive and they they strive to be the best. From a heavy equipment operator and a plumber from north Jersey, I am impressed with they portray themselves. If you don’t know them just watch the YouTube videos and you will find out real fast. Keep up the good work Harris and thanks for the gift, I will wear it with pride!!!!!!!read more
23:27 18 Dec 21
Harris helped me quick with an unexpected water pipe break. Arrived within half hour of a call..quick estimate and the job was completed within 3 days and they took care of the city notices! Pricing also very reasonable. Recommended to those in quick and responsible work 👍read more
Nancy Elizabeth Leon
21:18 24 Jul 20
I can’t praise Harris Water Main and Sewer Contractors Inc. enough. From the opening estimate with Elvis to the completion of a sewer line put in correctly, their work was outstanding! They worked hard and precisely to save a precious tree that survived generations, and was almost in line with the sewer pipe. Even though the crew was tired they made the effort to put back hedges and bushes to their original place on my yard. Days later, they replaced the cement sidewalk beautifully! Elvis responded promptly to our pleas of urgency right away. We had a backed up sewer line and knew that it needed to be replaced immediately because we had raw sewage surging from the pipe. We had received 2 other quotes and Harris Sewage was the most reasonable. Elvis was very fair, honest and knowledgeable. Their competitors in comparison were dishonest and scammers, trying to pad the bill with unnecessary extras such as, tree removals, a new sewer trap, and additional pipe replacements that were totally unnecessary. A few days later a crew arrived at 8:00 am and worked tirelessly, digging a 25-foot long trench that was 10 feet deep and 5 feet wide. They found that the ceramic pipe was broken and raw sewage was leaking into the ground! They braced the dirt with wood and replaced the pipe in a day and a half! Danny was an outstanding superman who and worked tirelessly from 8:00-5:00 even in the pouring rain! They were honest workers and did their job well and with integrity even when I wasn’t supervising them! I am so grateful for these guys and Elvis and would personally recommend them whole-heartedly!read more
02:39 18 Jul 20
As COVID-19 cases were hitting peak levels in NYC in April, my building’s sewer line collapsed. Sheltering in place with total septic failure is not a fun place to be. Not able to travel to friends or family and with no public alternative available given the lockdown, things were ripe and uncomfortable for my family and the other people living in the building. Harris Water Main and Sewer to the rescue! Soup-to-nuts, these guys got the job done (the soup was nasty). These guys pulled emergency permits and got to work immediately. They worked into the night to get my job done in three days. They worked professionally and safely. These guys really know their stuff. This was no small undertaking and they aced it. I also shopped their quote and they were right in line with the competition. After seeing their work product firsthand, I would use them again in a heartbeat. I hope I never have to!read more
16:59 17 Jul 20
Harris company replaced my broken pipe in street after I find out it was broken. The company very nice and they give me very good price better then the other companies. They do very good job for everything and workers very good people
16:33 26 Jun 20
I Had a broken sewer line problem, I decided to look for a sewer contractor to fix my problem after We jet several times of our sewer line. I found Harris on Google and reviewed all their good and bad comments before I chose them. They were easy to communicate and finished replacing my sanitary sewer line quickly and professionally. I had few issues with the job, but their managing group contacted me right away and solved the problem with me. Fair price & good communication.read more
15:22 24 Jun 20
Thankful to have found a professional and honest company! I received A violation from DEP for my broken pipe and frantically searched for a few companies. Two companies gave me a very expensive price. Elvis from Harris gave me a very fair price but also mentioned that he didn’t think it was my pipe that was broken. As he suggested I called DEP to review again and indeed they agreed! I can’t thank Elvis and the entire team for being honest and professional! Note- I had the DEP insurance and like many others they denied the claim with no true explanation. I have since cancelled my policy!read more
11:55 05 Jun 20
I had a disaster earlier in the week when The water department told me my pipe was leaking in the street. I was referred to Harris who gave me the most reasonable price although I was not only seeking the lowest price. They were quick, professional and had my job done in one day!!read more
14:46 16 Apr 20
Thank you to the entire Harris Team! I was issued a DEP violation for a leaking water main which I thought was my neighbors problem. Long story short I was Told to call a company in Queens who was double the price of Harris. Harris was great all the way from a pricing perspective to the workers and office staff. They were all truly excellent!!!read more
17:03 12 Mar 20
Recently my issue backup and found out that it was broken. I get very nervous after hearing what another company tell me it cost to fix. My friend tell me to call Harris who gave me a price much less then other company and they did the great work very fast. Very good work for Harris and Elvis who helped me the entire jobThank youread more
09:58 26 Feb 20
Harris stepped up when our basement was a sewage flood zone a few days before Christmas and got two big jobs done on time and on budget. Both the inside and outside sewer pipe jobs had frustrations along the way for Lyndon, Stanley and their guys (late inspectors, etc) but both crews were friendly, helpful, respectful of our property, and flexible with our requests. It is not luck, I know, but focus, judgement and energy that builds good teams like yours.read more
15:57 25 Dec 19
Right through the last holiday week, Thanksgiving, these guys worked as needed to get our house of worship open with water and sewer. Brooklyn Society for Ethical Culture says Thank you! WATER IS LIFE and this crew knows it!
23:40 23 Dec 19
Harris Water Main & Sewer was amazing!I worked with Elvis and his crew. They were absolutely professional. Initially, I thought my plumbing problem was a burst, leaking external sewer pipe from my basement to underneath the sidewalk, and that 8 feet of the sewer pipe had to be replaced. The Harris team dug approx. 8-10 feet deep into the sidewalk and quickly saw that all the external sewer pipes connected to the main city spur were burst and had to be replaced (over 15 feet). They went above and beyond and replaced all 15 feet with new pipes.They got the job done swiftly and professionally. No time was wasted - the crew was courteous and did their job well. They placed in new sewer pipes, filled in the sidewalk hole and placed in new cement for the sidewalk at the end. It was a great experience working with Harris.Tony C.Queens, NYread more
17:29 19 Dec 19
I received a 3 day notice on Thursday and honestly had no clue what to do, I was in a panic. I found Harris Water and happy I did so, they were extremely professional, their price was lower than all of the other quotes I received and Elvis who made the site visit was excellent to work with. The water main was installed the very next day and DEP was off my back! I was also made aware that they were in business for more than 100 years which made me feel very comfortable.Thank you to Harris for the quick and professional work!read more
20:42 14 Dec 19
This is the best company in every single aspect, if you have to deal with replacing you pipes due to low pressure or no water cases. The crew is amazing, the office is on top of things and you will probably get the best price compared to all those companies you are researching, dealing with this issue. I would like to thank Harris for their professionalism and incredible job they have done! 5+++ STARS easily!read more
14:34 18 Oct 19
My water main broke last Feb. of this year . Asked a few companies to give me a quote for it and this guy Elvis from Harris water main caught my attention . He’s so knowledgeable in regards to this matter. They are efficient and trustworthy. I definitely recommend this company to anyone needing their plumbing done.read more
17:17 28 Aug 19
Thankful for the reference to Harris from Ajax plumbing after 3 plumbers and one other water main company I was grateful for a professional assessment and estimate of the job. The job ended up being two days rather than one which did not matter as I was so happy to have a major sewer issue fixed. While I hope during my lifetime to never have to deal with a break in the sewer line again if the stars are not in my favor and it happens again I know who to call on.read more
02:58 25 Aug 19
Harris Water Main helped prioritize my job when I had an emergency water main break that was flooding my basement. Workers also returned promptly to repair concrete flags for my sidewalk. In 2 quick jobs I was done and the workmanship was top notch.read more
00:09 23 Aug 19
My family and I were in such a bind when a pipe in our front lawn broke. We were quoted the best price and in such a small time frame, they completed the work swiftly and efficiently. We would recommend them over and over again to everyone we know.read more
20:45 14 Aug 19
My family and I were in such a bind when a pipe in our front lawn broke. We were quoted the best price and in such a small time frame, they completed the work swiftly and efficiently. We would recommend them over and over again to everyone we know.read more
20:44 14 Aug 19
Harris Water Main and Sewer is a well established company and I would highly recommend them because:1. By far the best prices 2. Customer service that actually services the customer 3. Expert knowledge of their craft4. Delivering on every item quoted on contract in a timely and efficient manner 5. AN ACTUAL COMPANY (Not a bunch of independent contractors)After getting several quotes, opinions and assessments, there was no question to which company to choose to remedy our situation. I will strongly recommend Harris to any and all that finds themselves in the same predicament as we were inread more
06:50 08 Jun 19
I wanted to take the time to write this review for Harris Water main. I appreciate them resolving my water main and fire sprinkler issue after a frigid winter. They were able to complete the work efficiently and I trusted the workers inside and out of my house.I appreciate the most that they were able to work with me financially and understood the crisis my issue was giving me. The management was great in that aspect and the phenomenal ladies in the office were extremely personable and a true breath of fresh air every time I walked in the office. I would recommend them to anyone in need and hopefully I won't need them anytime soon but I would 100% use their services again. Appreciate you all and keep up the great work!read more
12:56 12 May 19
Found out my sewer was broken and needed emergency repair. Called Harris after receiving 4 referrals, seems that everyone I asked pointed me in this direction. They gave a competitive price, completed the work quick and very professional.
14:58 02 May 19
Recently had to deal with a broken sewer for my elderly parents after receiving a city violation. Harris came in and did not try to sell me an entire new sewer like others. They were professional, very fairly priced and got the job done quickly!read more
17:11 18 Apr 19
Recently became aware of a sinkhole in front of my house and determined that my sewer line was broken. I reviewed and met with a few companies to gain a better understanding of what was needed. I am happy to have met Mike Kayne from Harris. He was patient with all of my questions, didn't try and force me into a quick decision like others. And most of all he actually gave me a cost effective option to repair a section of my pipe which nobody else did. After further explaining the risk with this I decided to replace the entire sewer line but did feel a level of comfort just for the fact that Mike gave me the option. He also advised on all variables to take place during the installation process. One week later my new sewer is installed and running well!Thank you to Mike, Millie and the entire staff for handling my situation like professionals.read more
14:41 06 Apr 19
Harris gave us the best quoted price and delivered on time. They were quick and efficient. Would recommend all needing service and repair to give them a call!
17:24 20 Mar 19
Harry Water Main is an excellent company and does great work. If you have a water main break, look no further. They are fast and responsive.
18:27 05 Feb 19
Recently used Harris Sewer after my insurance company denied a claim for my broken sewer. They claimed the pipe was back pitched and not covered under warranty. I received several estimates from private firms who were all trying to either sell me an entire new sewer or trying to charge me an exorbitant amount of money.Finally I was referred to Harris who advised that they could repair just a section of the pipe if we were able to identify where the back pitch was located which was later provided by the insurance company.Long story short, the work was completed with a DEP inspection and all in one day. Thank you Harris Sewer!read more
01:32 05 Feb 19
I was on the brink of disaster two days ago when my water main cracked and water was leaking back into my house. I called Harris who calmly walked me through the process to completing the work and even better, had the worked completed the very same day. I really want to thank the entire staff for being so professional when I may have been excited and keeping composure. Thank you!!read more
23:01 23 Jan 19
Before I moved into my house in Brooklyn 5 years ago, the inspector advised me to replace the sewer and water lines going from the street to the house. (At that time, it still had the original lead water pipe from 1902, when the house was built!) I'm so glad that someone referred me to Harris. They did a most excellent, totally professional job. This is not one of those fly-by-night companies (so prevalent in Brooklyn) that are more intent on avoiding paying their business taxes than on doing a good job. It was amazing to see, but this company does this every day and they really know their stuff! I recommend them without reservation.read more
21:05 06 Jan 19
We had a broken sewer pipe. From the very beginning they were very professional. They came out and gave us a quote. They called to schedule a day for the job. They showed up on time and got the job done. They came back at a later date and repaved the road in front of our house. I was impressed when they followed up with a thank you for service and a copy of our full paid invoice. I did not expect this type of treatment. Usually after the job is done the consumer usually hears nothing from the business. Overall, I am satisfied with the job. I only pray that where they replaced will not have any future problems.read more
17:20 03 Jan 19
These guys were on point and worked on my property super quick. I had a main pipe coming from the street going into the property break down on a HOLIDAY 3 DAY WEEKEND. These guys filed for city permits asap and worked on my property efficiently. The whole team was very professional and courteous. If I ever need help again, I'll be reaching out to them for sure.read more
05:47 22 Dec 18
I received a 3 day notice from DEP and contacted Harris Water Main. They were recommended by a close friend that works with the city. Harris immediately put me at ease and said they would take care of everything. They got all the permits and did the work within the 3 days. I would definitely recommend Harris Water.read more
13:58 10 Oct 18
I was fairly upset when I got a 3-day notice from the city about my leaking water main, in fact i really didn't know what to do. I called my regular plumbers, but they said they weren't equipped to do this job. Thankfully they referred me to Harris. We quickly got an appointment scheduled for them to come out and take a look. Once I got the estimate and paid the deposit, they took over, getting all permits and applications, handling the 3-day notice, etc. I didn't need to lift another finger. The job itself was big and messy and loud, but I don't think there's any other way to repair something buried in the sidewalk and your driveway. I was impressed with their speed and efficiency. They got here first thing in the morning and the primary job was done before close of business. Two other crews came by in the following days to do the final repair on the road and my driveway. In all, getting the notice was super stressful and no one likes to pay a bunch of money out of the blue, but given that there was no way out except to fix it, Harris gave me a ton of peace of mind and took the job completely off my plate. I would definitely use them again.read more
17:12 09 Oct 18
When I got a three day notice from the city, I knew that I needed to find someone who could come ASAP to fix the issue or else the water would be shut off. I turned to Harris water main and Sewer contractors for help. They came within a few days to assess the site and the problem and sent a team to come fix it pretty soon. They finished the job pretty quickly and cleaned up any residue from the work and made it look just like before the construction took place. I am really grateful for Harris to be able to come as soon as they did and in doing such a great job.read more
14:58 30 Aug 18
The week before Christmas my neighbor informed me that he believed my sewer line was leaking into his basement. This was confirmed and I had three companies come out and give me quotes. I was the fourth house on our Clinton Hill block to do this work and I'm the only one who was thrilled by the company that I hired (one house on the block is still waiting on the repairs to the section of the street that was opened which gets performed after the final payment which is due when work is done). This crew worked incredibly long hours and was completely professional. I would highly recommend them to anyone. The proposal was actually a bit lower than the others I received and there was very little cleanup required in my basement (i had expected a total disaster). They were very clear about how the process would go along and answered all my questions.read more